Terms & Conditions
(“THE COMPANY”) TO THE CLIENT (“THE CLIENT”) UNLESS OTHERWISE AGREED IN WRITING.
BY PROCEEDING WITH ANY BOOKING, PAYMENT, SIGNED QUOTATION, INVOICE ACCEPTANCE, WRITTEN CONFIRMATION, DIGITALSIGNATURE, ENGAGEMENT OF SERVICES, OR CONTINUED INSTRUCTION OF THE COMPANY, THE CLIENT CONFIRMS FULL ACCEPTANCE OF THESE TERMS.
1. Business-to-Business Basis
1.1 Services are supplied strictly on a business-to-business basis.
1.2 The Client warrants that it is acting in the course of business and not as a consumer within the meaning of the Consumer Rights Act 2015.
1.3 Nothing in these Terms shall create any partnership, employment relationship, joint venture, agency relationship, exclusivity arrangement, or fiduciary relationship between the parties.
1.4 The Company acts as an independent contractor at all times.
2. Payment Terms
2.1 A non-refundable booking retainer equal to fifty percent (50%) of the total quoted fee is required to secure any booking, production date, or commencement of work.
2.2 No work shall begin until the retainer has been received in cleared funds.
2.3 The remaining balance is due within fourteen (14) calendar days from the invoice date unless otherwise agreed in writing.
2.4 The Company reserves the right to withhold delivery of any final content, exports, files, licences, or access until full payment has been received.
2.5 Late payments shall incur:
statutory late payment compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998; and
statutory interest at eight percent (8%) above the Bank of England base rate, calculated daily pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
2.6 The Client shall be responsible for all reasonable legal, debt recovery, collection, enforcement, solicitor, and administrative costs incurred in recovering overdue sums.
2.7 Accepted payment method: Bank transfer (BACS), unless otherwise agreed in writing.
2.8 Once production, editing, pre-production, planning, consultation, scheduling, administration, or commissioned work has commenced, all payments made reflect time, allocation of resources, scheduling commitments, labour, expertise, and work already undertaken and are therefore non-refundable except where required by law.
2.9 The Company reserves the right to suspend ongoing work, revoke licences, remove unpublished content, terminate services, or refuse future bookings in the event of non-payment or breach of these Terms.
2.10 The Client acknowledges that booking dates, production scheduling, staffing, subcontractor allocation, creative allocation, and resources are reserved exclusively for the Client upon confirmation of the booking.
2.11 Any estimate, quotation, or proposal issued by the Company shall remain valid for fourteen (14) calendar days unless otherwise stated in writing.
2.12 The Company reserves the right to require staged payments, milestone payments, or full advance payment for certain projects.
2.13 The Client shall not initiate chargebacks, payment reversals, or payment disputes without first providing written notice to the Company and allowing a reasonable opportunity to resolve the matter in good faith.
2.14 In the event of any unjustified chargeback, reversal, or payment dispute, the Client shall remain liable for all outstanding sums together with any associated banking charges, merchant fees, administrative costs, debt recovery costs, legal fees, and enforcement expenses incurred by the Company.
3. Booking Confirmation & Client Responsibilities
3.1 The Client is solely responsible for ensuring that all required permissions, permits, licences, releases, insurance, legal clearances, and location approvals are obtained prior to filming or production.
3.2 The Client warrants that all individuals appearing on camera have consented to being filmed, photographed, and recorded.
3.3 The Client shall ensure that an authorised decision-maker is available during production and revision stages.
3.4 Delays caused by the Client, venue, contributors, suppliers, representatives, attendees, or external parties may result in additional charges.
3.5 The Company shall not be responsible for compromised deliverables resulting from restrictions imposed by the Client, venue limitations, weather conditions, time limitations, interference from attendees, poor lighting conditions, audio interference, incomplete instructions, or restricted access.
3.6 The Client is responsible for ensuring the accuracy, legality, compliance, and substantiation of all materials, instructions, branding, advertising claims, and representations supplied to the Company.
3.7 The Company reserves the right to terminate, suspend, or leave any production environment deemed unsafe, hostile, abusive, discriminatory, unlawful, threatening, dangerous, or otherwise inappropriate without refund or liability.
3.8 The Company reserves the right to immediately suspend, terminate, or leave any production, filming, editing, consultation, or working environment where any member of the Company or its representatives is subjected to abuse, harassment, intimidation, discrimination, aggression, threatening behaviour, unlawful conduct, unsafe conditions, excessive intoxication, or inappropriate treatment of any kind.
3.9 In such circumstances, the Company shall not be liable for non-completion of services, and no refund, credit, compensation, or reduction in fees shall be owed to the Client.
3.10 The Client shall remain liable for all fees, work completed, time allocated, production scheduling, losses incurred, and costs accrued up to the date of termination.
3.11 The Client is responsible for obtaining and maintaining any event, venue, public liability, production, employer’s liability, or other insurance required for the project unless otherwise agreed in writing.
3.12 The Client warrants that all client-supplied materials do not infringe any intellectual property rights, privacy rights, publicity rights, contractual obligations, or applicable laws.
3.13 The Company reserves the absolute right to refuse, decline, suspend, or terminate any project, booking, production, or service which, in the Company’s reasonable opinion, may conflict with its professional standards, ethics, reputation, legal obligations, safety requirements, moral position, or business interests.
3.14 The Company reserves the right to refuse any project involving unlawful activity, hate speech, discrimination, harassment, adult content, misleading advertising, political extremism, reputational risk, unsafe conduct, or any activity likely to expose the Company to legal, financial, or reputational harm.
4. Licensing & Usage Rights
4.1 All content produced by the Company is licensed, not sold.
4.2 Upon full payment, the Client is granted a limited, non-transferable, non-exclusive licence to use the final delivered content solely for the purposes and platforms agreed in writing.
4.3 Unless expressly agreed in writing, the licence excludes:
paid advertising campaigns;
television or broadcast distribution;
resale or sublicensing;
third-party redistribution;
commercial template resale;
AI training datasets;
machine learning or generative AI usage;
NFT, blockchain, or tokenised use;
political campaigning;
stock footage resale; and
use in defamatory, unlawful, misleading, discriminatory, or harmful contexts.
4.4 The Client shall not use, upload, submit, distribute, process, scrape, reproduce, or otherwise exploit any content produced by the Company for the purpose of training, fine-tuning, validating, developing, or improving artificial intelligence, machine learning, neural network, or generative systems without prior written consent.
4.5 Any additional usage requires prior written approval and may incur additional licensing fees.
4.6 No licence or usage rights are granted until all invoices have been paid in full.
4.7 Licensing rights apply exclusively to the invoiced Client and only for the specific commissioned project.
4.8 The Company reserves the right to revoke, suspend, or restrict usage rights in the event of unauthorised use, breach of contract, non-payment, reputational harm, or unlawful usage.
4.9 The Client may not assign, transfer, sublicense, distribute, monetise, or otherwise grant any rights under these Terms or any licence granted by the Company without prior written consent.
4.10 The Client acknowledges that third-party platforms including, but not limited to, YouTube, Instagram, TikTok, Facebook, LinkedIn, Vimeo, Meta platforms, streaming services, advertising networks, and social media platforms may amend, update, suspend, restrict, demonetise, remove, limit, or alter their policies, algorithms, monetisation systems, technical requirements, community standards, or terms of service at any time.
4.11 The Company shall not be liable for any losses, reduced reach, account restrictions, demonetisation, removals, muted audio, content suppression, copyright flags, policy enforcement, advertising limitations, or platform penalties arising from platform rule changes or third-party enforcement actions.
5. Intellectual Property & Copyright Ownership
5.1 The Company retains full and exclusive ownership of:
all RAW footage;
project files;
unedited material;
drafts;
source files;
audio recordings;
graphics;
edits;
timelines;
compositions;
production workflows;
creative concepts; and
all associated intellectual property rights.
5.2 The Client acquires rights only to the final delivered exports explicitly agreed within the project scope and only upon full payment.
5.3 RAW footage, editable files, project files, source assets, editing timelines, layered files, and production assets are not included unless expressly stated in writing and may be subject to additional fees.
5.4 No copyright transfer shall occur unless expressly agreed via signed written agreement and all associated copyright transfer fees have been paid in full.
5.5 The Client may not alter, resell, relabel, redistribute, manipulate, exploit, remove branding from, or claim authorship of the work without prior written permission from the Company.
5.6 The Client may resize or reformat final deliverables solely for platform compatibility provided the underlying work is not materially altered.
5.7 The Company retains full creative, editorial, technical, stylistic, and production control over all production and post-production decisions unless otherwise agreed in writing.
5.8 The Company reserves the right to use general skills, techniques, workflows, knowledge, experience, and production methods developed during the project for other clients and future commercial work.
5.9 Unless otherwise expressly agreed in writing, the Client is solely responsible for obtaining and maintaining all necessary music licences, synchronisation licences, public performance licences, mechanical licences, commercial usage rights, and third-party permissions relating to music selected, requested, supplied, or instructed by the Client.
5.10 Where the Company assists in sourcing music, stock assets, sound effects, graphics, templates, plugins, fonts, or third-party licensed materials, such items remain subject to the original third-party licence terms and restrictions.
5.11 The Company shall not be liable for platform claims, copyright disputes, demonetisation, takedowns, muted audio, blocked content, Content ID claims, licensing disputes, or third-party intellectual property claims arising from Client-approved or Client-supplied assets.
6. Revisions & Approval Process
6.1 The quoted project fee includes up to two (2) rounds of reasonable revisions unless otherwise stated in writing.
6.2 Additional revisions, structural changes, re-edits, amendments, excessive revision requests, or out-of-scope requests shall be billed at the Company’s standard hourly rate, charged in minimum one-hour increments.
6.3 Revision requests must be submitted within fourteen (14) calendar days of delivery.
6.4 Failure by the Client to respond within fourteen (14) calendar days of delivery shall constitute full acceptance of the work as complete and satisfactory.
6.5 Any revisions that materially alter the originally agreed brief may be treated as a new project and separately quoted.
6.6 Subjective dissatisfaction, changes in taste, changes in marketing direction, or creative preference shall not constitute grounds for refund or non-payment.
6.7 Requests falling outside the agreed scope of work, including additional deliverables, platform variations, aspect ratio conversions, extended edits, additional exports, captioning, subtitling, translations, re-versioning, format conversions, localisation, or post-approval amendments may be separately quoted and billed.
6.8 Approval of drafts, previews, proofs, or review versions by the Client shall constitute acceptance of the relevant stage of work.
7. Cancellations, Rescheduling & No-Shows
7.1 If the Client cancels the project within seventy-two (72) hours of the scheduled production date, the Company reserves the right to retain all monies paid and charge a reasonable proportion of the remaining balance reflecting work undertaken, preparation, scheduling commitments, losses incurred, and reserved availability.
7.2 If the Client requests a reschedule and the Company is unavailable for the proposed replacement date(s), the original booking shall be treated as a cancellation.
7.3 Failure of the Client, contributors, venue representatives, or authorised personnel to attend or provide agreed access at the scheduled time may be treated as a cancellation or aborted booking.
7.4 The Company reserves the right to cancel or reschedule production in circumstances beyond reasonable control, including illness, emergency, unsafe conditions, severe weather, travel disruption, equipment failure, force majeure events, or Client non-compliance.
7.5 In such cases, liability shall be limited to rescheduling the production or refunding payments actually received, excluding indirect or consequential losses.
7.6 If the Client terminates, abandons, pauses indefinitely, or otherwise withdraws from a project after commencement of work, the Company shall be entitled to retain all payments received and invoice for all work completed, scheduling commitments, losses incurred, and costs accrued up to the date of termination.
7.7 Any suspension or delay of the project exceeding thirty (30) calendar days caused by the Client may, at the Company’s discretion, be treated as project termination.
8. Delivery, Storage & Archiving
8.1 Delivery timelines are estimates only and may vary depending on workload, project complexity, revision requests, approvals, and external factors.
8.2 The Company shall not be liable for delays caused by third parties, platform processing times, client communication delays, technical issues, internet outages, courier failures, or unforeseen production circumstances.
8.3 Final deliverables shall be supplied in the agreed digital format only.
8.4 The Company is not responsible for long-term storage or archiving of project files.
8.5 Unless otherwise agreed in writing, files may be permanently deleted ninety (90) calendar days after final delivery.
8.6 The Client is solely responsible for downloading, storing, duplicating, and backing up all delivered files upon receipt.
8.7 While reasonable care shall be taken in handling and storing all media, the Company shall not be liable for loss, corruption, damage, deletion, theft, cyberattack, malware, ransomware, technical malfunction, software error, hardware failure, or events beyond reasonable control.
8.8 Delivery of files via cloud platforms, transfer services, email, online galleries, or third-party systems shall constitute valid delivery and fulfilment of the Company’s delivery obligations.
8.9 The Client acknowledges that all electronic communications, cloud delivery systems, file transfer systems, online platforms, storage providers, email systems, and digital infrastructure carry inherent cybersecurity risks.
8.10 While the Company implements reasonable security measures, the Company shall not be liable for cyberattacks, hacking, phishing, ransomware, malware, data breaches, interception, unauthorised access, corruption, deletion, transmission failure, cloud provider outages, or other cybersecurity incidents beyond the Company’s reasonable control.
9. Production Expenses & Additional Costs
9.1 Unless expressly included within the quotation, the Company reserves the right to charge additional reasonable production-related expenses including travel costs, mileage, fuel, parking, tolls, congestion charges, accommodation, venue expenses, location fees, equipment hire, specialist operators, assistants, freelancers, subcontractors, couriers, prop purchases, licensing fees, permits, insurance costs, and other project-related expenses.
9.2 Such expenses may be invoiced separately or added to the final balance.
9.3 International projects may be subject to additional travel, customs, carnet, accommodation, visa, insurance, freight, or logistical charges.
10. Overtime & Extended Production
10.1 Production time exceeding the agreed booking duration may incur overtime charges.
10.2 Overtime shall be billed at the Company’s standard hourly or day rate unless otherwise agreed in writing.
10.3 The Company reserves the right to cease production at the agreed finish time where overtime has not been approved.
10.4 Waiting time caused by delays outside the Company’s control may be chargeable.
11. Subcontractors & Third-Party Personnel
11.1 The Company reserves the right to engage subcontractors, assistants, freelancers, editors, operators, production staff, independent contractors, and third-party suppliers in connection with the Services.
11.2 Such individuals and entities shall remain independent contractors and shall not create any employment relationship with the Client.
11.3 The Company shall remain responsible for overall project coordination but shall not be liable for independent acts, omissions, failures, delays, negligence, insolvency, injury, misconduct, or service interruptions of third-party suppliers outside its reasonable control.
11.4 The Company shall not be liable for losses caused by venue staff, security personnel, event organisers, contractors, guests, performers, speakers, talent, suppliers, or other third parties involved in the project.
11.5 Where aerial filming, drone operation, or unmanned aircraft services are provided, such operations shall be subject to weather conditions, airspace restrictions, aviation law, Civil Aviation Authority (CAA) regulations, operational safety assessments, permissions, and flight limitations.
11.6 The Company reserves the right to cancel, restrict, delay, or refuse drone operations where conditions are unsafe, unlawful, restricted, impractical, or outside permitted operational parameters.
11.7 The Company shall not be liable for any losses, delays, reduced footage, or inability to capture aerial content arising from regulatory restrictions, weather conditions, airspace limitations, technical issues, safety concerns, or aviation compliance requirements.
12. Credit, Attribution & Promotional Rights
12.1 Unless otherwise agreed in writing, the Client agrees that the Company may receive reasonable credit in connection with the published work where practical.
12.2 The Company retains the unrestricted, perpetual, irrevocable, worldwide right to display, publish, reproduce, distribute, edit, modify, adapt, and promote any completed, partially completed, unused, rejected, draft, or behind-the-scenes work created in connection with the project for portfolio, marketing, advertising, promotional, educational, competition, website, social media, showreel, sales, press, and business development purposes at any time, excluding confidential or embargoed materials expressly identified in writing by the Client prior to production.
12.3 The Client acknowledges and agrees that the Company may use the Client’s name, business name, logo, trademarks, likeness, project materials, and final deliverables in connection with such promotional use unless otherwise agreed in writing prior to production.
12.4 If the Client requires confidentiality, embargo, non-disclosure, delayed publication, or restrictions on promotional usage, this must be expressly agreed in writing prior to commencement of work and may be subject to additional fees.
12.5 The Company shall retain promotional usage rights indefinitely, including after project completion, termination, cancellation, expiry of licence, or cessation of business relationship.
13. Confidentiality
13.1 The Company agrees not to publicly disclose confidential business information, unreleased materials, scripts, commercially sensitive information, or sensitive project information prior to authorised release, except where disclosure is required by law.
13.2 This confidentiality obligation shall not apply to information already publicly available, independently obtained without breach of confidentiality, lawfully obtained from third parties, or subsequently released by the Client.
13.3 Any requirement for formal non-disclosure agreements (NDAs), extended confidentiality obligations, embargo periods, private productions, restricted portfolio usage, or enhanced confidentiality protection must be agreed in writing prior to commencement of work and may be subject to additional fees.
14. Data Protection
14.1 Both parties agree to comply with all applicable UK data protection and privacy legislation, including the UK GDPR and Data Protection Act 2018 where applicable.
14.2 The Client confirms that it has lawful authority to provide any personal data supplied to the Company in connection with the Services.
15. Liability & Indemnity
15.1 The Company shall not be liable for indirect or consequential losses, loss of profits, reputational damage, missed business opportunities, platform removals, demonetisation, copyright claims arising from client-supplied materials, third-party actions, algorithmic performance, account suspensions, advertising failures, or technical failures outside reasonable control.
15.2 The Company shall not be responsible for the legal compliance, accuracy, truthfulness, substantiation, legality, or regulatory compliance of any claims, products, services, branding, or representations supplied or approved by the Client.
15.3 The Client warrants that all materials supplied to the Company are properly licensed, lawful, and authorised for use.
15.4 The Client agrees to indemnify, defend, and hold harmless the Company against any claims, damages, liabilities, penalties, legal costs, regulatory action, losses, or expenses arising from client-supplied materials, breach of these Terms, unauthorised usage, unlawful conduct, intellectual property disputes, advertising claims, privacy complaints, defamation claims, or regulatory breaches caused by the Client.
15.5 The Company’s maximum liability under any circumstance shall not exceed the total amount actually paid by the Client for the specific project giving rise to the claim.
15.6 The Company shall not be responsible for removal, suppression, demonetisation, copyright claims, account penalties, audience performance, platform reach, advertising results, or algorithmic reach on third-party platforms.
15.7 The Company does not guarantee commercial performance, audience engagement, monetisation, sales, conversions, enquiries, lead generation, follower growth, or any specific business outcome arising from the Services.
15.8 The Client acknowledges that social media platforms, algorithms, advertising systems, audience behaviour, and third-party services operate independently of the Company and remain outside the Company’s control.
15.9 Any claim arising under these Terms shall be limited to direct financial loss only, and the Client shall not seek injunctive relief, emergency relief, business interruption orders, or restrictions preventing the Company from continuing business operations.
15.10 The Company does not guarantee virality, trending performance, audience growth, platform exposure, monetisation eligibility, advertising approval, media pickup, influencer engagement, search ranking, viewer retention, or commercial success of any content or campaign.
15.11 Any analytics, projections, estimates, forecasts, recommendations, or performance discussions provided by the Company are illustrative only and shall not constitute guarantees, warranties, or contractual commitments.
15.12 To the fullest extent permitted by law, any claim, dispute, or legal proceedings arising from the Services or these Terms must be commenced within six (6) months from the date the cause of action arose, failing which the claim shall be permanently barred.
16. Non-Disparagement
16.1 The Client agrees not to publish, communicate, or distribute any false, misleading, defamatory, malicious, abusive, or knowingly inaccurate statements concerning the Company, its personnel, contractors, representatives, or Services.
17. Waiver
17.1 Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of any rights or remedies available to the Company.
18. Force Majeure
18.1 The Company shall not be deemed in breach of contract for delays or failures resulting from events beyond reasonable control, including natural disasters, severe weather, illness, power outages, internet failure, strikes, pandemics, government restrictions, civil unrest, theft, equipment failure, transportation disruption, acts of terrorism, or acts of God.
19. Entire Agreement
19.1 These Terms, together with any quotation, proposal, invoice, statement of work, or signed agreement, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, understandings, or representations.
20. Severability
20.1 If any provision of these Terms is found unenforceable, unlawful, or invalid, the remaining provisions shall remain in full force and effect.
21. Electronic Acceptance
21.1 Acceptance of these Terms may be communicated electronically, including by email, payment of invoice, written confirmation, digital signature, online acceptance, or commencement of services.
21A. Notices
21A.1 Any formal notice under these Terms shall be provided in writing by email or recorded delivery to the last known contact details of the receiving party.
21A.2 Notices sent by email shall be deemed received on the date of transmission unless proven otherwise.
22. Governing Law
22.1 These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
22.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22.3 Prior to commencing court proceedings, the parties shall first attempt to resolve any dispute arising under these Terms through good-faith negotiations.
22.4 If the dispute cannot be resolved within thirty (30) calendar days, either party may refer the matter to mediation in England and Wales before commencing litigation.
22.5 Nothing in this clause shall prevent the Company from pursuing debt recovery, injunctive relief, intellectual property protection, or urgent legal remedies through the courts where reasonably necessary.